All FREEVIEW viewers require a Re-tune from time to time to keep up with the latest channel changes and additions made on the Freeview platform.

New channels are launched on Freeview from time to time along with other updates to the service. So it pays to retune your digital box every couple of months to make sure you are up to date. Some digital boxes automatically retune but most have to be retuned manually. The process is straightforward but varies slightly between boxes from different manufacturers.

Step 1
Press menu on your box’s remote control.

Step 2
Now select set-up, installation, update or similar option. If you’re asked for a password the default code is 1234 or 0000.

Step 3
Now select automatic retune (this could also be called channel search, rescan or store channels) and save the channels that are found.

If you are still encountering problems such as lost channels you may need to clear the memory of your digital box and retune again to find all the channels. Just follow these simple steps:

Step 1
Remove the aerial from the equipment and leave unplugged.

Step 2
Go to the menu and select retune or rescan. It’ll take a few minutes, but when it’s done, it should say ‘no channels found’.

Step 3
Disconnect the equipment from the mains power supply and leave it un-plugged for 30 seconds.

Step 4
Re-connect both the aerial and the mains power supply and switch the equipment back on.

Step 5
Go to menu again, select retune to find the channels - follow the guide at the top of this page.

If you still have a problem this may be to do with reception issues –

If so then feel free to call us to book a service visit on 01256 773266
or email us here

About Switchover

What do I need to do to get digital TV?
As each region around the the UK is switched over to digital all viewers will need to choose how to adapt their current television systems.

There are a number of digital options for you to choose from. You can buy a Freeview digital box or Freeview+ digital tv recorder to convert existing televisions or purchase a new TV which already has Freeview built-in.

Alternatively cable, satellite and internet options are available.